FAQ

1. Where do you deliver to: We deliver, for a fee, to the following postcodes: 6006|6009|6010|6011|6012|6149|6150|6153|6154|6156|6157|6158|6159|6160|6162|6163|6164|6166 6000|6001|6003|6004|6005|6006|6007|6008|6009|6010|6011|6012|6014|6015|6016|6017|6018|6019|6020|6021| 6022|6023|6024|6025|6029|6034|6050|6051|6052|6053|6054|6055|6056|6057|6058|6059|6060|6061|6062|6063| 6064|6065|6066|6067|6076|6090|6100|6101|6102|6103|6104|6105|6106|6107|6108|6109|6110|6111|6112|6121| 6122|6147|6148|6151|6155|6161|6164|6165|6166|6167|6168|6800|6831|6832|6865|6872|6892|6900|6900|6901| 6902|6903|6904|6906|6911|6913|6914|6915|6916|697|6918|6920|6921|6922|6924|6925|6926|6929|6931|6932| 6933|6934|6935|6936|6937|6938|6941|6942|6943|6944|6945|6958|6961|6964|6967|6968|6970|6979|6980|6981| 6983|6984|6986|6987|6988|6989|6990|6991|6992|6997 If your suburb is not listed you can arrange for pick up from our retail store. Please note that Mandurah/Pinjarra delivery only occurs on a Tuesday. Please note that Margaret River/Busselton/Dunsborough deliveries only occur on a Thursday.
2. Are my details secure: Yes your details are secure
3. My order was confirmed but I have been contacted that an item is out of stock. Why is this?: This is likely due to seasonality issues. You will be advised if your item is on backorder or you will be refunded for that item.
4. Can I track my delivery: Unfortunately we do not have a tracking functionality. However, we are looking into this.
5. Do deliveries require a signature: No. However, they do require someone to be home to accept the delivery.
6. Can I pick up my delivery in-store: Yes, from our retail store. Our store is located at 258 Canning Hwy BICTON WA 6157.
7. Can I exchange or refund an item that was purchased online: Yes you can. We do our best to accommodate any issues with your order.
8. Can I exchange a gift I received that was purchased online: Unfortunately you cannot. However, we will do our best to accommodate your request.
9. Can I change or cancel my order: Yes. However, you will need to contact us. You can do this via email to butchershop@princifoodservices.com
10. My order didn’t come as expected – will I get a refund?: Yes. However, you will need to contact us to address why your order did not come as expected. You can do this via email to butchershop@princifoodservices.com
11. What do I do if an item is missing from my order: You can contact us via email to butchershop@princifoodservices.com and we can discuss a redelivery when available (for no fee) or a refund.
12. How do I change the delivery or pick up time for my order: You can contact us via email to butchershop@princifoodservices.com and we will address this on a case by case basis.
13. I have missed my delivery: You can arrange for redelivery at a later time. This will incur a redelivery fee of $5.
14. Covid: 1. Do you leave unattended produce for self-isolating customers
Yes. This is assuming we can confirm someone is at the home at the time of delivery.

2. What is your Covid policy
We have a very strict internal COVID policy, given our staff handle food. We ensure full compliance to all COVID19 policies released by the Federal and State Government which is reviewed and managed by our HR Department.
15. What is the quality and freshness of the meat and products?: Our products are picked and delivered fresh daily. All products undergo quality control by senior staff members.
16. How do I cancel my order?: You can cancel your order by contacting us via email butchershop@princifoodservices.com.
17. What if I live in a secure building or apartment, how will I receive my order?: Our delivery driver will contact you when they arrive to arrange a drop off point. Alternatively you can make comments in the “ “ box when completing your order.
Can we add a comments section on checkout
18. How do I place a custom order (something not on the store): You can contact our store on 08 9314 2494 or via email butchershop@princifoodservices.com

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